RCC 8.5



Changes and New Features in RCC 8

RCC 8 is similar to the RCC 7.4 system you have been running for years, but with significant improvements. This includes improvements for PCI compliance, legal requirements, data normalization, and usability. We have also dramatically improved the quality of RCC by adopting software development best practices.

The following is a brief overview of some of the major enhancements. For more information, please ask us for a demonstration.

Custom menus

The first thing you’ll notice about RCC 8 is the modern, easy-to-use menu system that enables you to quickly find and run RCC programs. You can navigate through menus with keyboard shortcuts and the mouse, you can add programs to a user-specific Favorites menu, and you can access programs from a user-specific Recent Programs menu.

Individual RCC programs can also be run without launching the RCC menu system, and you can use the Find Program and Run Program features available from the menu to run RCC programs.

Administrative users can organize menus and customize menu access for users and groups of users. For example, a user’s access can be limited to menus that apply only to a given resort.


Data security

Over the past few years, protecting customers’ personal data has become increasingly important. To address this and comply with PCI guidelines, RCC has been enhanced to encrypt passwords and personal information as this data is stored to the RCC database. This includes Social Security numbers, personal identification numbers, credit card information, and bank details. Additionally, credit card information, Social Security numbers, and personal identification numbers (PII data) are now masked on screen to prevent unauthorized viewing. See the document Data Masking and Encryption in RCC 8 (available from RCC Support) for more information.

User security and auditing

For improved security, RCC now allows only five administrative users (users with a security level of 0), and only administrative users have access to engine maintenance programs and administrative utilities.

RCC 8 records information on user activity, including log-on/off times for user sessions and a list of RCC programs run during each user session. RCC also enables you to see which users are currently accessing RCC databases.

Printing, saving, and sending

RCC 8 includes a number of new output options for reports, statements, listings, folios, and even screen captures. Options vary for different functions, but you can generally do the following:

  • Print a document
  • Display a document to the screen
  • Send a document as a text or PDF attachment in an e‑mail message
  • Send SMS (text) messages
  • Save a text document so you can view it or send it as an e‑mail attachment at a later date
  • Save a PDF document so that you can e‑mail it from RCC at a later date or access it from outside of RCC (e.g., view it with a PDF viewer, such as Adobe Reader)

For more information, request the document Printing, Saving, and Sending in RCC from RCC Support.

Integration with Microsoft Office

With version 8, RCC supports a much closer integration with Microsoft Office. For example, you can create Word templates for contract documents, which are generated directly from RCC. You can also create Excel documents showing daily and monthly information that is updated directly from the night audit process.

Contacting guests and guest services

With RCC 8, formatted reservation confirmations and folios can be e‑mailed directly to guests, and users can send SMS text messages to guests at any time. Added resort and/or unit calendar based warnings enable users to contact guests prior to arrival, for example if construction is taking place, and emails can be generated to inform club members of transaction processing on their account. Reservations can now generate emails to guest services to inform them when a guest has checked in.

IRS FIRE Support

RCC 8 supports the electronic submission of 1098 and 1099 forms so you can create the tax files in the file format required by the IRS for electronic transmission.

Data entry

A number of enhancements make accessing data and entering data easier and more efficient. In many cases, you can invoke a search by pressing the “lookup” key (F7 by default). And when search results are displayed, you can press F1 for information on available options.

RCC engines and cron jobs

On Windows, RCC database engines now run as Windows services and can be managed by a system administrator through the Windows Services control panel. Cron jobs are now executed as scheduled tasks and managed through the Windows Task Scheduler. A new RCC management engine monitors all other RCC engines and sends an e‑mail message to administrative users when an engine has stopped.

Data backup and night audit

RCC can be configured to put inactive users into a “hibernate” mode during a specified time period (for example, between 10 p.m. and 6 a.m.). This prevents file locks from interfering with data backups and night audit processing.

Lead name & address

The Name & Address window for leads has been redesigned. Country and postal code fields are now the first fields you enter for an address, which makes it possible for RCC to populate city and state fields automatically from an external file. You can also enter mobile phone numbers and e‑mail addresses.

Phone number fields now support international phone numbers and non-numeric characters. You can add a primary phone number and up to seven additional phone numbers for each lead. Each additional phone number can be designated as a home, work, mobile, or fax number for the lead or the lead’s spouse.

In addition to the e‑mail address on the main screen (the primary e‑mail address), you can store five alternate e‑mail addresses and mark these as regular, billing, or invalid for the lead or the lead’s spouse.

Housekeeping, guest-on-premises and pre-check-in

RCC 8 enables you to check in a guest before the guest’s room has been prepared by housekeeping. When the room is cleaned and ready, the housekeeping system can automatically contact the guest by e‑mail or SMS text message, instructing the guest to return to the front desk to collect room keys.

EMV support, improved credit card processing

RCC 8 has direct integration with credit card processors, enabling you to charge guest credit cards directly from RCC. RCC supports Authorize.Net and Shift4 (DOLLARS ON THE NET) and can support others, enabling users to comply with EMV regulations and minimize liability in cases of credit card fraut. For PCI compliance, Shift4 tokenizes all credit card numbers, so actual card numbers are never stored in the RCC database.

OTA/HTNG integration

RCC 8 can expose unused inventory to travel consolidators, so your RCC system can accept reservations directly from consolidator websites. This feature is currently in use with iHotelier, but RCC can support any consolidator that uses the OTA/HTNG protocol.

Website integration

We added a set of support routines to enable JSP- or ASP.NET-based websites to interact directly with RCC data. This makes it possible for club members to access account information and make reservations without contacting customer service.

The list goes on

The changes listed above highlight some of the major features introduced in RCC 8, but there’s more. We’ve made hundreds of improvements throughout the application. Many are internal changes designed to improve quality and performance, but others provide visible benefits to RCC users and system administrators. Here are a few more examples, but ask for a demonstration to get the full picture.

  • The Reservations program now enables you to search unit history so you can quickly see information on previous occupants. You can also display unit occupancy for a range of dates, and you can search for past reservations.
  • Advance deposits are verified when a guest checks in.
  • The Check-In and Check Out programs feature new ways to find guests.
  • If both sides of a lockoff are reserved as a unit, RCC can be configured to notify a resort employee (via e‑mail or text message) to unlock the connecting door when the guest checks in.
  • A task can now be associated with a room, and RCC 8 can display Spanish prompts and error messages in the Housekeeping and “Set Unit to Clean/Dirty” programs.
  • We’ve made a number of enhancements to RCC reports. For example, the Maintenance Due Aging Report, the Expected Check In Report, the brief version of the Reservation Report, and the Contracts Aging Report can now be exported to CSV files. You can now print bank code totals in the Period Detail Report, and when e‑mailing reports, you can now add a message to the e‑mail.
  • Comments can be in mixed case, and you can toggle between insert and overstrike modes. Additionally, RCC 8 supports more control over the way out-of-service comments are deleted.
  • Bar, restaurant, and gift shop terminals can accept cash payments and charges (room charges or credit card charges).
  • You can customize the format used for printed folios.
  • Larger loan amounts are supported.
  • You can change club member names, and RCC 8 gives you more control over the way fees for club reservations are charged.
  • You can create RCC system messages—i.e., messages that display in pop-up system windows. These can be merely informative, or they can be configured to prevent users from logging onto RCC (for example, during RCC system maintenance).