QM integrates RCC application with TravelClick, significantly enhancing customer service and increasing sales of available inventory

Gold River, CA, October 26, 2016. QM Resorts, northern Nevada’s top timeshare development company, has integrated its feature-rich RCC application with TravelClick, a cloud-based solutions provider that enables hotels to increase revenue, reduce costs, and improve performance. This integration allows QM to publicize available inventory and accept real-time reservations through a variety of third-party travel web sites, increasing exposure, sales, and customer satisfaction.

One key benefit QM has discovered with this online automated reservation integration is that it has effectively minimized staff costs and the need for constant manual entries. As a result, QM staff can focus on providing the best service and most accurate information to customers, instead of focusing on data entry and checking for errors.

In addition to improved service, QM has seen a significant increase in online bookings that they attribute to the RCC integration with Travel Click’s instant online reservation processing and its integration with a number of travel resellers and advertisers.

Joel Johnson, technology integration manager at QM, states, “We are seeing an increase in online sales, and we are now able to dynamically provide room availabilities, online reservation bookings, and cancellations in real time—for both online and local reservations.”

Johnson describes the implementation effort of the integration as minimal and states, “Had we known just how simple it was and how quickly we would see the benefits, we would have done it sooner.” He adds, “Having this integration offered by RCC has been a very valuable option for us that I would highly recommend to others should they need to improve reservation revenue and increase occupancy.”

About RCC
RCC has been at the core of the resort and hospitality business for over 30 years. It is based on Synergy/DE, a full suite of software development tools that enables developers to create powerful cross-platform enterprise applications.